COMPANY
LoadUp is a fast-paced startup in the highly profitable trash removal industry. LoadUp’s primary source of revenue is by providing large item retail furniture and mattress return/disposal to businesses and homeowners alike. LoadUp has grown substantially in the last 3 years at a rate of 1100%. We pride ourselves on having a fun yet challenging culture.
Company Perks:
– Health Insurance
– 401K Plan
– Free Snacks and Drinks
– Fun Company Outings
– Monthly Goal Attainment Rewards
– Casual Dress Every day
– Tremendous Growth and Upside within the Company
SUMMARY
Responsible for acting as a liaison/advocate between customers and companies. Assists with complaints, orders, errors, account questions, billing, cancellations, and other queries. This is a base salary plus commission role.
RESPONSIBILITIES
Resolve customer complaints via phone, email, mail, or social media.
Use telephones to reach out to customers and verify account information.
-Greet customers warmly and ascertain problem or reason for calling.
- Cancel or upgrade accounts.
- Assist with placement of orders, refunds, or exchanges.
- Advise on company information.
- Take payment information and other pertinent information such as addresses and phone numbers.
- Place or cancel orders.
- Answer questions about warranties or terms of sale.
- Act as the company gatekeeper.
- Suggest solutions when a product malfunctions.
- Attempt to persuade customer to reconsider cancellation.
- Inform customer of deals and promotions.Sell products and services.
- Utilize computer technology to handle high call volumes.
- Work with customer service manager to ensure proper customer service is being delivered.
- Close out or open call records.
- Compile reports on overall customer satisfaction.
- Read from scripts.
- Handle changes in policies or renewals.
Job Types: Full-time, Commission
Salary: $30,000.00 /year